You are an independent contractor working on Uber’s rideshare or delivery platform to book clients who are paying for your services. As the intermediary Uber has the legal right to block your access if something is no longer complying with their policy.
However it is not always caused by reports or bad reviews from customers. There are several underlying factors that may cause temporary deactivation of your profile causing you to lose access to your driver/rider account.
Here are the most common reasons why Uber may block access to your account:
Some documents, including licence, ABN and ANZSIC details need to be regularly updated or renewed, especially if you are trying to drive in a different region other than the area you had initially registered from.
You have to be on top of your sole trader ID details and update yourself with the latest news on government reforms to avoid these kinds of scenarios.
Although this rarely happens with experienced drivers, if you have signed up recently and your account has been deactivated without any notice you might want to run down any issues with your background check.
For example, if you have not disclosed any past convictions to felonies in the last 7 years and Uber finds out about it, you will be blocked unless the circumstances are fully investigated and they decide to re-activate your account.
An Uber customer is entitled to report any behaviour that they might have found discriminatory, humiliating or disagreeable. Uber is committed to first limit your access temporarily and then investigate the report or complaint.
This calls for several legalities and you will be informed every step of the way. But these cases often lead to permanent termination of your account and you would need to sign up again after a period of 6 months and go through the same process of background checks as the first time.
Paperworks, including applying for or updating your ABN, licence or other identification documents, should be taken very seriously. If you have second thoughts about something please seek the help of senior drivers or contact Uber to clarify.
You can find more information about Uber’s review and access policies on their official page. They have an internal team in charge of investigating cases and assisting both drivers/riders and customers to resolve matters at the soonest.
They also take into account that you might lose out on income due to deactivation of your account and give you prior warning especially in cases relating to inadequate documentation or expired documents.
Drivers/riders usually do not lose any money that Uber owes them in terms of regular payout even if their account has been deactivated, they are entitled to the earnings from already completed trips or deliveries.
There are several other instances where you may have to pay for loss or lose payment money depending on the case at hand. Usually simple deactivation does not lead to any additional expense.
Deactivation of your account for any cause will lead to losing income opportunities. It is important to have a clear picture of your earnings that solely come from your driving or delivery gig. As a financially responsible gig worker, you should always be a step ahead of your business expenses and essential savings that will create a ‘safety net’ for you.
MyGigsters is here to help you with that. We urge you to be a responsible driver but also understand that some situations are not always in your control. We have a community of experienced rideshare drivers and delivery drivers who can support you in challenging times. As well as a product that will help you with saving money.
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